商务英语写作:如何写客户调查函?

信例1

Subject:Customer service improvements

Dear Herbert,

With a goal to improve our customer service rating, I have the following suggestions. First, we need to take advantage of social media as a method for customers to express their satisfaction and deal with problems.Also, an easy and inexpensive way to survey customer satisfaction would be to add a comments page to our website.Finally, by offering intensive customer service training to current employees we can make a difference in how our company culture manages customer satisfaction.What do you think?

Respectfully!

Carlos

主题:改善客户服务

亲爱的赫伯特:

为了提高我们的客户服务水平,我提出以下几点建议。首先,我们应该利用社交媒体作为媒介,让客户表达他们的满意程度,并且借此解决各种问题。此外,还有一种简单易行且低成本的方式可以调查客户满意度,那就是在我们的网站上添加一个评价页面。最后,通过对员工进行客户服务集中培训,我们可以利用公司的企业文化影响客户的满意度。您觉得怎么样?

致礼!

卡洛斯

信例2

Subject:Customer survey from Gilbert Financial Services

Dear Ms. Stevenson,

Thank you for using Gilbert Financial Services for your recent federal tax filing. We appreciate your business and hope you had a good experience with our competent and caring staff.Because we value your opinion about your experience with us, we would like to ask you to take a few minutes to fill out the attached customer survey and return it by e-mail to our Customer Service Department.We thank you in advance for your invaluable input, your responses will help us to improve the quality of our services.

Sincerely, Francia Gilbert

主题:吉尔伯特金融服务公司客户调查表

亲爱的史蒂文森女士:

感谢您近期通过吉尔伯特金融服务公司进行联邦纳税申报。我们敬慕您的事业,也希望我们优秀而周到的员工为您提供了良好的服务。我们非常重视您对我们的服务有哪些意见或建议,因此恳请您花几分钟的时间填写附件中的客户调查表格,然后以邮件方式发送到我们的客户服务部。提前感谢您提出宝贵的意见,您的反馈将帮助我们改善服务质量。

诚挚的弗朗西亚·吉尔伯特

更多好用句

提高客户服务

1.With a goal to improve our customer service rating, I have the following suggestions./为了提高我们的客户服务水平,我提出以下几点建议。

2.I've prepared a list of suggestions for improving customer satisfaction levels among our clientele./我准备了一个改善客户满意度的建议清单。

3.Specifically, there are three potential measures that I think we should strongly consider./具体来说,有三个我认为我们应该认真考虑的可能措施。

4.I believe that these measures, if implemented correctly, will help us to enhance customer satisfaction levels and improve customer retention./我相信这些措施如果实施得恰当,将有助于提高客户满意度水平,并且提升客户忠诚度。

5.Providing an online customer feedback survey to gauge the degree to which our products and services are meeting clients'expectations./提供一个在线客户反馈调查,以评估客户对我们的产品和服务的满意程度。

客户服务调查

6.I was wondering if you could do me a favor by taking a few minutes to complete the attached survey./不知您是否愿意抽出几分钟宝贵时间完成随信的调查表。

7.We value your opinion about your experience with us./我们非常重视您对我们的服务有哪些意见或建议。

8.We would like to ask you to take a few minutes to fill out the attached customer survey and return it by e-mail to our Customer Service Department./请您花几分钟的时间填写附件中的客户调查表,然后以邮件方式发送到我们的客户服务部。

9.We thank you in advance for your invaluable input, your responses will help us to improve the quality of our services./提前感谢您提出宝贵的意见,您的反馈将帮助我们改善服务质量。

10.Your comments and feedback on the few questions involved is of great importance to our firm./您对这几个问题的评论和反馈对我们来说至关重要。

11.Thank you for taking the time to send us your feedback./感谢您抽出宝贵时间给我们发送反馈意见。

12.Your support is always greatly appreciated and we attribute much of our success through our relationship with clients such as yourself./我们十分感激您的支持,正因为有您这样的客户,我们才能够不断取得进步。