信例1
Subject：Nice to meet you！
Dear Ms. Rollins，
It was great talking to you at our booth at the International Toy Manufacturer's Expo last Friday in Las Vegas. I was pleased to learn of your interest in importing electronic toy helicopters, and, as I promised, am sending you a catalog of our current products.You'll see from the catalog, we currently carry many types of electronic toys.However, if you are unable to find exactly what you're looking for, we can also create something according to your specifications.Please let me know how I can be helpful to you.
Sincerely, Lin Binghan
主题：很高兴见到您！
尊敬的罗林斯女士：
上周五在拉斯维加斯举行的国际玩具制造商博览会上，很高兴能够与您在我们的展位进行交谈。喜闻您有兴趣进口电子玩具直升机，如我之前承诺过的，我现在给您发送一份我们目前的产品目录。从我们的目录中，您会看到我们目前生产许多种电子玩具。不过如果您在其中找不到想要的产品，我们也可以根据您的具体需求为您定做产品。如果有什么我可以帮助您，请与我联系。
诚挚的林兵涵
信例2
Subject：Your order of November 17th
Dear Mr. Steinbeck，
Thank you for your order of November 17th. As one of the leading manufacturers of fabrics and textiles in China, we pride ourselves in the satisfaction of our customers.Accordingly, we would like to follow up with you on your order of 20 bolts of fannel fabric.Our reputation for quality and customer service is very important to us.If you are not completely satisfed with your purchase, you only need to contact our customer service center for a replacement or refund.
Thank you again for your patronage！
Hu Xiaohua
主题：您11月17日的订单
尊敬的斯坦贝克先生：
感谢您在11月17日订购我们的产品。作为在中国领先的一家纺织品制造商，我们因提供让顾客满意的产品而骄傲。因此，我们想了解您对从我厂购买的20匹法兰绒有怎样的反馈。我厂拥有高品质的产品和高质量的服务，这个声誉对我们来说非常重要。如果您对我们的产品或服务不满意，您只需和我们的客户服务中心联系进行换货或退款。
感谢您的支持！
胡晓华
更多好用句
主动跟进客户
1.It was great talking to you at our booth at the International Toy Manufacturer's Expo last Friday in Las Vegas./上周五在拉斯维加斯举行的国际玩具制造商博览会上，很高兴能够与您在我们的展位进行交谈。
2.I was pleased to learn of your interest in importing electronic toy helicopters, and, as I promised, am sending you a catalog of our current products./喜闻您有兴趣进口电子玩具直升机，如我之前承诺过的，我现在给您发送一份我们目前的产品目录。
3.You'll see from the catalog, we currently carry many types of electronic toys./从我们的目录中，您会看到我们目前生产许多种电子玩具。
4.If you are unable to find exactly what you're looking for, we can also create something according to your specifications./如果您在其中找不到您想要的产品，我们也可以根据您的具体需求为您定做产品。
5.Please let me know how I can be helpful to you./如果有什么我可以帮助您，请与我联系。
询问反馈意见
6.Thank you for your order of November 17th./感谢您在11月17日订购我们的产品。
7.Are you satisfied with everything so far？/到目前为止您对一切都满意吗？
8.Is there anything I can do for you？/需要我做什么吗？
9.Accordingly, we would like to follow up with you on your order of 20 bolts of flannel fabric./因此，我们想了解您对从我厂购买的20匹法兰绒有怎样的反馈。
10.If you are not completely satisfied with your purchase, you only need to contact our customer service center for a replacement or refund./如果您对我们的产品或服务感到不满意，您只需和我们的客户服务中心联系进行换货或退款。
11.You were a valued customer.Did our service fall short in some way？/您是我们向来十分重视的客户。我们的服务有哪些方面不能满足您的要求吗？
12.I'd like to call you next week to discuss whatever concerns you may have./我想在下周打电话给您，讨论您可能有的一些顾虑。
13.We would like to discuss ways we could serve you better./我们很想了解更多情况，以便更好地为您服务。
