信例1
Subject：Order No.787-OR12
Dear Ms. Rodgers，
We thank you for your online order of May 17th（Order No. 787-OR12），12 yards cotton flannel material in baby blue.Unfortunately, the item that you ordered is currently out of stock and your order cannot be completed at this time.A full refund to your credit card has been processed.We regret the inconvenience this may cause you, and offer a coupon code for 10%off your next online purchase as a way to show our appreciation for your understanding.Thank you for your continued business.
Most sincerely, JoLeens Fabrics Online
主题：787-OR12号订单
尊敬的罗杰斯女士：
感谢您于5月17日在网上订购12码浅蓝色棉质法兰绒料子（订单号：787-OR12）。不巧的是，您订购的产品目前已经没货了，因此您的订单现在无法兑现。我们已经全额退款至您的信用卡账户。对于由此给您造成的不便，我们向您致歉，并送您一个优惠代码来感谢您对我们的理解，凭此码，下次您在网上购买我们的产品可以享受九折优惠。感谢您对我们的持续支持。
最诚挚的约林斯网上布店
信例2
Subject：Item discontinued
Dear Ms. Morris，
Thank you for your August 17th order of the All-Terrain Voltage Adapter Travel Gift Set（Model#890-4987ER）. We appreciate your business, but regret to inform you that the gift set you have selected has been discontinued and is no longer in production.Your order has been canceled and your credit card has not been charged.We apologize for the inconvenience this may cause, and would like to suggest a comparable item, All-Terrain World Traveler's Essentials Gift Set（Model#890-5098ER）as a suitable replacement.
Sincerely，
Amos Appliance Gift World
主题：无法供货
尊敬的莫里斯女士：
感谢您于8月17日订购万用电压适配器旅行礼品装（型号为#890-4987ER）。感谢您购买我们的产品，不过很遗憾地通知您，您选购的礼品套装已经下线，不再生产了。您的订单已经被取消，您的信用卡还没有被扣费。对于由此给您造成的不便，我们向您致歉，并向您推荐另一款相似的产品作为合适的替代品：万用世界旅行家精选礼品装（型号为#890-5098ER）。
诚挚的阿莫斯器具礼品世界
更多好用句
表明无法完成订单
1.The product you ordered is currently out of stock./您订购的商品现在没有库存。
2.Your order cannot be completed at this time./您的订单现在无法兑现。
3.Owing to inventory depletion, I'm sorry to inform you we are unable to fulfill this order at the moment./我们很抱歉地通知您，由于库存告罄，我们目前无法完成这笔订单。
4.We are sorry, but we cannot make partial shipments./抱歉，我们无法分批发货。
5.We cannot guarantee the delivery date you require./我们不能保证按您要求的发货期发货。
6.We regret to inform you that the gift set you have selected has been discontinued and is no longer in production./很遗憾地通知您，您选购的礼品套装已经下线不再生产了。
7.During the past several months, price of raw cotton has soared considerably, so we are afraid that the prices you stated are unworkable./最近几个月来，原棉价格上涨颇快，恐怕贵方开出的价格我们做不了。
说明补救措施
8.The model you ordered is no longer available, but we can offer a new model of the product you ordered./您订购的型号已没有，我们可以提供这种产品的新型号。
9.We would like to offer you a special 8%discount if you would like us to hold your order on a first priority basis./如果您同意，我们将保留您的订单并优先供货，我们将为您提供8%的折扣。
10.We apologize for the inconvenience this may cause, and would like to suggest a comparable item as a suitable replacement./对于由此给您造成的不便，我们向您致歉，并向您推荐另一款相似的产品作为合适的替代品。
11.We regret the inconvenience this may cause you, and offer a coupon code for 10%off your next online purchase as a way to show our appreciation for your understanding./对于由此给您造成的不便，我们向您致歉，并送您一个优惠代码来感谢您对我们的理解，凭此码，下次您在网上购买我们的产品可以享受九折优惠。
