信例1
Subject：Customer service complaint
Dear Siecens Electronics：
I would like to register a complaint about one of your customer service agents, Todd Helmsley. I had the unfortunate experience of receiving his service to update my computer software.Not only was he impatient, but also completely uninformed and incapable of providing the needed updates.He was rude, unprofessional, and frankly, a little scary.I would hope Siecens Electronics would think twice before allowing such an individual to represent your company.If you would like to discuss in more detail my experiences with Mr.Helmsley, I can be reached at 555-723-6784.Thank you！
James Gregory
主题：客户服务投诉
尊敬的希尔森电子公司：
我想投诉你们的一名客户服务代表，他叫托德·赫尔姆斯利。我很不幸地接受了由他提供的计算机软件升级服务。他不光是不耐烦，还完全没有相关知识和能力来提供我所需要的升级服务。他粗鲁、不专业，坦白地说，他有点吓人！是否允许这样的一个人代表你们希尔森电子公司，我希望你们公司三思。如果你们想更多地了解赫尔姆斯利先生让我经受的一切，可以给我打电话：555-723-6784。
谢谢！
詹姆斯·格雷戈里
信例2
Subject：Problems accessing online banking services
Dear Construction Bank Customer Service，
I would like to report a problem I experienced with your online banking services. While I have never had a problem using your online services before, yesterday I was trying to use the bill pay service to pay an urgent bill.Some kind of glitch threw me off the website and I was unable to log back into my account.Perhaps your server was down or there is some problem with my account, but the result was I had missed a very important deadline for payment.I hope you can bring your attention to resolving this issue.
Thank you！
Kelly McGeen
主题：网上银行服务遇到的问题
尊敬的建设银行客户服务部：
我想向你们报告我在使用网上银行服务时遇到的一个问题。我以前使用你们的网上银行服务时从未出现过问题，昨天我尝试着使用账单支付服务来支付一个紧急账单，可是出现了一个小故障，我再也无法回到我的账户界面了。也许是你们的服务器出了问题，或者我的账户出了问题，不过这导致我没能如期支付一笔重要款项。我希望此事能引起你们的关注，并解决此问题。
谢谢您！
凯利·麦金
更多好用句
表达不满
1.I would like to register a complaint about one of your customer service agents./我想投诉你们的一名客户服务代表。
2.I would like to report a problem I experienced with your online banking services./我想向你们报告我在使用网上银行服务时遇到的一个问题。
3.I wish to make a formal complaint./我想投诉。
4.This kind of blatant disregard for your customers is inexcusable./你们对客户的不尊重实在不可原谅。
说明事情原委
5.I had the unfortunate experience of receiving his service to update my computer software./我很不幸地接受了由他提供的计算机软件升级服务。
6.Not only was he impatient, but also completely uninformed and incapable of providing the needed updates./他不光是不耐烦，还完全没有相关知识和能力来提供我所需要的升级服务。
7.He was rude, unprofessional, and frankly, a little scary./他粗鲁、不专业，坦白地说，他有点吓人！
8.If you would like to discuss in more detail my experiences with Mr.Helmsley, I can be reached at 555-723-6784./如果你们想更多地了解赫尔姆斯利先生让我经受的一切，你们可以给我打电话：555-723-6784。
提出要求
9.I expect this problem to be rectified immediately./我希望你们立即改正这个问题。
10.I would hope Siecens Electronics would think twice before allowing such an individual to represent your company./是否允许这样的一个人代表你们希尔森电子公司，我希望你们公司三思。
11.I bring this matter to your attention with the expectation that you will treat it seriously and take the necessary steps to ensure that it does not happen again./我将此事提请您注意，期望您会认真对待并且采取必要措施确保此事不再发生。
12.I hope you can bring your attention to resolving this issue./我希望此事能引起您的关注，并解决此问题。
